Shipping policy

1. Delivery Area

We offer delivery to customers within Belgium and the Netherlands through our webshop. For deliveries to other countries within the EU, please contact our customer service for availability and shipping costs.

2. Processing Time

All orders are processed and shipped within 2-3 business days after payment is received.
Please note that orders placed over the weekend or on holidays will be processed the next business day.

3. Shipping Methods and Costs

We offer both standard and express shipping options. Exact shipping costs are displayed during checkout, depending on the shipping address and selected shipping method.

4. Delivery Time

Within Belgium: 2-3 business days.
To the Netherlands: 2-5 business days.
Please note that delivery times are estimates and may vary due to external factors such as weather conditions, transport delays, or holidays.

5. Shipping Confirmation and Tracking

After shipping, the customer will receive a confirmation email with tracking information to follow the shipment's progress. Check your spam folder if you do not receive a confirmation.

6. Responsibility and Risk

Once the order is handed over to the carrier, the risk is transferred to the customer. IL GRANITO BV is not responsible for delays, loss, or damage during transport. For assistance with shipping issues, please contact our customer service.

7. Undeliverable Packages

If a package cannot be delivered due to an incorrect address or if the recipient is unavailable, reshipping costs will be charged. Please ensure your delivery information is correct to avoid delays.

8. Damaged or Missing Items

If your order arrives damaged, please contact our customer service within 48 hours with a photo of the damage. If items are missing, report this as soon as possible so we can investigate and resolve the issue.

9. Questions or Contact

For any questions about shipping, please contact our customer service via [email address] or by phone at [phone number]. We’re here to help with any inquiries.